The Scott Resort   Spa

Bell Valet Shuttle Agent

Scottsdale, Arizona, United States

Company: The Scott Resort Spa

Category: Personal Care and Service Occupations

Published on 2021-10-21 19:13:00

Summary of Position:

The Bell/Valet/Shuttle Agent is responsible for representing the The Scott Resort & Spa at the main entrance and Lobby. They should enthusiastically greet arriving and departing guests according to our HEARTfelt values and BE standards. They may escort guests to their rooms, providing guests with a full orientation of the property, the general area, and the room or suite itself. They also assist departing guests with arranging transport as needed and storage of luggage. The opportunity to valet guest vehicles and shuttle guests in our company escalade is also an amazing part of this role! You must a clean driving record, and, have open availability 7 days/week and shifts range between 7am and 11pm.

Essential Functions:

Meet and greet all arriving and departing guests with a friendly and sincere greeting, embracing and delivering our values and standards as specified.

Grasping, lifting, and carrying luggage and packages from vehicles to designated location, transportation or secure storage areas.

Escort guests to rooms and suites using our standards, visually inspecting rooms upon arrival and reporting deficiencies to the appropriate department for repair.

Issue luggage claim tickets at drop-off, read and match tickets at pick-up.

Develop a complete knowledge of all property amenities and general information about the property including pool hours, property services, local attractions, function spaces, car rentals, etc...

Anticipate guests’ needs and answer guest inquiries politely using a clear speaking voice.

Other tasks as assigned including, but not limited to laundry pick-up/drop-off, newspaper delivery, posting reader boards, polish carts, and answering bell desk telephone.

And any other tasks assigned by the Director of Front Office, and/or the Director of Hotel Operations or General Manager.


Education:  High School Diploma or equivalent preferred

Experience:  Prefer some guest service experience but will train

Certificates or Licenses:  Valid driver’s license with a clean driving record. License checks will be conducted periodically.

Knowledge, Skills, and Abilities:

Ability to operate a bell cart

Considerable knowledge of the city and surrounding areas

Ability to memorize and perform Resort Standards, AAA diamond standards, and Mystery shopper standards

Personal Characteristics:

Behaves ethically Communicates effectively: Speaks, listens and writes in a clear and effective manner Professional Appearance: Exhibits an appearance appropriate for a three diamond hotel (Specific grooming standards are available for review)

Working Conditions:

This is a full time position. Actual hours may vary dependent on business needs. Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa. Availability for weekends and holidays is essential.

The Scott Resort & Spa leaders and team members believe each guest should be treated with respect and professionalism. We create HEARTfelt experiences, inviting our guests to return. In order to be successful at The Scott, team members must share both our vision and our values. This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and genuine associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

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