TCC Family Health

Clinic Manager

Long Beach, CA, us

Company: TCC Family Health

Category: Healthcare / nursing

Published on 2021-10-21 19:22:56

Job Description Do you have a passion for helping the undeserved in your community? Are you a team player with a good attitude ready to step into a challenging position? Do you have impeccable communication and organization skills to contribute to an amazing team? If you are an experienced Clinic Manager and you answered yes to these questions, then TCC Family Health has a great employment opportunity for you. Clinic Manager Summary As a member of the management team at TCC Family Health, "Serving Children and Their Families", you will be responsible for the day to day operation of the health centers by overseeing business, operational, compliance, nursing, and medical activities of the company’s clinical facilities and implementing organizational and operational goals, procedures, and policies. Major duties include supervision of all non-provider staff, patient satisfaction, directing efficient clinic flow, quality assurance, clinic, and facility safety, clinical risk management, accurate and timely billing, and maximize productivity to increase access. The clinic Manager assumes full accountability for clinic operations and teams with the clinic site Medical Leader to reach performance-based metrics. Clinic Managers are responsible for hiring and developing staff equipped to deal with future challenges and opportunities and developing and implementing operational plans for the site. Essential Duties and Functions: Supervises front desk, back desk, and dispensary Function as a member of a multi-disciplinary team and leadership team to facilitate TCC’s strategic and operation plan Assist The Operation Department in the assisting of data gathering, progress reports, grants, and other information to be distributed to board, staff, department leads, funding agencies, and to assess clinic flow and outcomes Oversee day to day clinic flow for access, efficiency, effectiveness, cleanliness, and safety Makes independent decisions with occasional guidance from a supervisor. Able to make decisions that impact the direction of a department. Maintain and ensure compliance with all TCC policies and procedures and regulatory agencies rules and regulations including strict confidentiality Ensure and maintain sites specific insurances, licenses, certifications, contracts, MOU, etc. Participate in the appropriate implementation and necessary revisions of clinical and administrative policies and procedure Supervise staff to ensure duties are performed effectively and efficiently; including front office clerks, back office medical assistance, nursing, care coordinators by appropriate orientation, training, updating, and monitoring Perform personnel management, in line with Human Resources Department policies and procedures. Assist with the coordination and implementation of quality improvement activities in conjunction with the Disease Management Committee and Oversee the delivery of quality patient care within the TCC site. Effectively schedule and assign staff to provide quality care to patients. Ensure customer satisfaction by responding to patient concerns/complaints ; conducting quarterly patient satisfaction surveys Work with the billing department for the timely collection of super-bills and assurance of clean claims. Coordinate the collection and deposit of all co-pays, donations, and fees collected Responsible for all clinic and office supply inventory/ordering Coordinate monthly staff meetings Prepare for audits and site visits and respond to audit findings in collaboration with Chief Operating Officer Collaborate with other managers in staff scheduling, the coordination of support staff break-out sessions at monthly all-staff meetings Represent TCC Family Health, it's mission, and principles while working with clients, social service organizations, health agencies, and the larger community. Network with other social services and health agencies to promote TCC’s services and programs. Work with the Chief Medical Officer and Associate Medical Director for the provision of quality patient care. Collaborate with providers to ensure timely patient care, appropriate clinic flow, and employee satisfaction are met Act as an advocate for patients and TCC target population Attends and participates in meetings, committees, and training sessions as directed. Assist with clerical and front desk duties as needed. Other duties as assigned. Education and Qualifications Requirements: Bachelor’s Degree in Business, Nursing, Certified Family Nurse Practitioner or Nurse Practitioner, Health Administration, and other health-related fields. A minimum of 2 years of experience in a supervisory capacity A minimum of 5 years of experience in ambulatory clinic administration Knowledge, Skills, and Abilities: Excellent interpersonal and communication skills Frequent use of telephone system and office equipment i.e. typewriter, computer, printer, FAX machine, copier, and general office supplies. Occasional use of wheelchair, gurney, and other patient assisted devices for transfers in the clinic. Excellent systems philosophy and process improvement skills Demonstrative ability to facilitate effective organizational/workflow redesign and restructuring. Sensitivity to cultural and ethnic issues, as well as interest in working with underserved populations. Bilingual in English/Spanish or English or Khmer strongly preferred. Exhibits flexibility and ability to work independently on project tasks and able to positively interact with a variety of stakeholders, such as other department staff, area agencies, and community members. Ability to work with diverse patient populations and at-risk clients. Excellent computer skills working with e-mail, internet, medical management software, as well as Microsoft Word, Excel, and PowerPoint programs Proven success in problem-solving and prioritizing tasks to meet multiple project demands and deadlines Possess strong organizational skills, initiative, and follow-through. Must also have excellent written and verbal communication skills Success in partnering with medical leadership Duties require attention to detail, alertness, problem-solving, tolerance to stress, and exercising sound judgment. Duties requiring high tolerance and adequate coping skills for dealing with loss, grief, and bereavement. Sound stress reduction and management skills are essential. Also, requires abstract thinking and intuitive sense. Must be able to work independently, within teams, as well as with other organization departments Proven reliability, trustworthiness, flexibility, and high ethical standards Frequent talking to clinical staff, patients, family, board members, funding agencies, community agencies, and health professionals. Talking on the telephone; giving group presentations, training/giving instructions; receiving instructions, and writing composing written language (English). Ability to work with diverse individuals and target groups such as the mentally-ill, alcohol and substance abusers, and homeless individuals. Physical Demands: Frequent sitting at a desk for office work. Occasional driving of automobile for outside appointments and meetings. Occasional climbing stairs, step stools; occasional stooping, kneeling, crouching, crawling, reaching and turning. Continuous use of corrected vision; depth perception; wide field of vision and color. Continuous use of olfactory, auditory, and tactile senses. Occasional pushing/pulling to 100 lbs.; lifting up to 50 lbs. and carrying to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental: Duties require attention to detail, alertness, problem-solving, tolerance to stress, and exercising sound judgment. Also, requires abstract thinking and intuitive sense. Communication Demands : Frequent talking to clinic staff, patients, board members, funding agencies, and external community agencies and professionals. There is daily communication via telephone and in person, including training/giving instructions, receiving instructions, and composing accurate written language (English). Must have the ability to work with diverse individuals in the Long Beach area and target groups such as mentally-ill, alcohol and substance abusers, and homeless individuals. Technical Requirements: Frequent use of medical and laboratory equipment, telephone system, and office equipment i.e. keyboard, typewriter, computer, printer, FAX machine, copier, and general office supplies. Occasional use of wheelchair, gurney, and other patient assisted devices for transfers. Working Conditions: Indoor office setting, space limited, air-conditioned in the summer, and central heat during the winter. Occasionally required to be outdoors for travel, and can be exposed to variable weather conditions. Occasional travel from one clinic location to another for patient care purposes and meetings. Occasional exposure to noise, moisture, noxious odors, and gases. Occasional exposure to dust, dirt, cold, biological, and chemical agents. Work hours: 8-hour workdays with variable/flexible hours depending on clinic needs. Overtime may be required. Generous Company Benefits: Medical, Dental, & Vision Insurance Company Paid Life Insurance 401k with employer contribution Employee Assistance Program (EAP) Flexible Spending Account (FSA) AFLAC MetLaw United PetCare Program Paid Time Off (PTO) - 27.5 days per year TCC Family Health is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the Los Angeles Fair Chance Ordinances. Company Description ABOUT US TCC Family Health (TCC), was founded in 1939 by a group of physicians and community leaders who recognized the importance of access to healthcare for all children, particularly those who are from low-income families and who are at risk for health problems. Since then, TCC has grown from offering weekly well-child care to daily, full service health care with primary care services for children, adolescents, and adults. TCC is known as a unique leader in the greater Long Beach community, addressing disparities in health by providing quality care for the under-served of all ages, offering them a true “medical home. OUR MISSION TCC Family Health (TCC) is guided by our mission to “provide innovated, integrated and quality health care that will contribute to a healthy community, focusing on those in need and working with patients and the community as partners in their overall well-being.” OUR VISION Our vision is a community that is healthy for all. OUR ORGANIZATIONAL GOALS • To Create a Medical Home For Children, Adolescents, and Adults Including Those With Special Health Care Needs and Chronic Diseases. • To Provide Direct Health Services in a Culturally and Linguistically Appropriate Manner for Children and Their Families in Southern California Communities. • To Respond to Community – Identified Physical, Behavioral Health, and Social needs of Children and Families. • To Partner with Parents, Patients, and the Community to Develop and Provide Health Education and Promotion. • To Educate Health Professionals in Training in the Medical Care of Children and Families in a Diverse Community. • To Decrease Health Disparities As Delineated in Healthy People in 2020.
Apply for the job