Touchstone Health Services

Clinical Supervisor Infant and Early Childhood Program

Phoenix, AZ, us

Company: Touchstone Health Services

Category: Healthcare / nursing

Published on 2021-10-21 19:22:09

Job Description This position serves as a member of the Infant and Early Childhood Program (IECP) at Touchstone. The general purpose of this position is to provide direct clinical and administrative supervision to a team of therapists in the Phoenix and Avondale areas, with an emphasis in serving members and families ages 0-5. In addition to specific training in this area and supervisory experience, the ideal applicant would have a passion for early intervention and working with young children and families. Independent license is preferred, but associate level licensure will be considered depending on experience. Essential Functions: 1. Provides direct clinical, administrative, and reflective supervision of any assigned staff which includes individual and group supervision. 2. Carries out supervisory functions of initial and recurrent training, scheduling, monitoring and evaluating performance of all assigned staff. This includes assisting in developing and implementing departmental trainings. 3. Attends meetings, case staffings, and CFTs as needed to ensure proper coordination of care and clinical oversight to members in the program. 4. Administers disciplinary action when necessary in a timely and professional manner, consulting with Human Resources in accordance with policy. 5. Works in collaboration with Human Resources to establish departmental/program staffing needs participating fully in the recruitment and selection process. 6. Ensures compliance with any quality assurance assigned tasks in order to meet regulatory agency guidelines. This includes performing audits, assisting with the referral process and assisting the Clinical Director with any reports and episodes of care. 7. Maintains all supervisory and administrative documentation. 8. Maintains and monitors caseloads and productivity requirements of a team of therapists in the Infant and Early Childhood Program. 9. Conducts clinical trainings as needed and provides learning opportunities to members of the team and others in the program. 10. Provides as needed case coverage for IECP staff and leaders. 11. Works collaboratively as a member of the IECP Leadership team to promote team-building, collaborative problem-solving, and excellent communication. 12. Participates in the development of IECP as a program which may include additional duties as assigned. 13. Provides emergency response during business hours and as assigned, including backup on-call duties. Performs all other duties as assigned Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment · Specific vision abilities required by this job include close vision requirements due to computer work · Light to moderate lifting is required · Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Moderate noise (i.e. business office with computers, phone, and printers, light traffic). · Ability to work in a confined area. · Ability to sit at a computer terminal for an extended period of time. Behavioral Health Provider Designation Core Competencies Possess and demonstrated the knowledge or skills necessary to successfully perform the responsibilities of the position as expected within the scope of the job duties and the incumbent’s Behavioral Health Provider Designation of: Behavioral Health Technician · Protects client rights as defined in Arizona Administrative Code R9-20-203. · Provides treatment that promotes client dignity, independence, individuality, strengths, privacy, and choice. · Recognizes obvious symptoms of a mental disorder, personality disorder, or substance abuse. · Provides the behavioral health services that the agency is authorized to provide and that the staff member is qualified to provide. · Meets the unique needs of Touchstone’s member population served (children and adolescents). · Protects and maintains the confidentiality of client records and information. · Recognizes and respects cultural differences. · Recognize, prevent, manage and respond to a situation in which a member: a. may be a danger to self or a danger to others b. behaves in an aggressive or destructive manner c. may be experiencing a crisis situation d. may be experiencing a medical emergency · Reads, understands, and implements a member’s treatment plan. · Assists members in accessing community services and resources. · Records and documents client information, activities and progress toward treatment goals and measurable objectives. · Demonstrates ethical behavior, such as by respecting co-workers’ and member boundaries and recognizing the inappropriateness of receiving gratuities from a client. · Identifies types of medications commonly prescribed for mental disorders, personality disorders, and substance abuse and the common side effects and adverse reactions of the medications. · Recognizes and responds to a fire, disaster, hazard, and medical emergency. · Demonstrates behavior management skills and provides the supervised activities or behavioral health services identified in the staff member’s job description or the agency’s policy and procedure. Expected Behaviors: · Standards of Conduct –Consistently demonstrates knowledge of, adherence to, and willingness to promote Touchstone’s Standards of Conduct. · Safety - Follows safety policies, procedures, and Agency approved practices. Exercises good judgment when confronted with safety related decisions. Actions demonstrate that first concern is to ensure the safety of our clients/members, self, employees, community and others (includes but is not limited to driving, work area, and living environment). · Mission - Consistently demonstrates dedication to Touchstone’s mission and vision. Support Touchstone’s philosophy of care and works with others positively and in a caring and compassionate manner. · Ethics - Conducts business in a manner that adheres to established internal and external guidelines and regulations, and is regarded by others as one who will always "do the right thing." Uses Touchstone’s resources in a prudent manner. Is alert to potential risks, concerns, and violations, taking action to immediately report concerns to a supervisor or appropriate manager. Universal Core Competencies: · Customer Service - Is viewed by others as professional, approachable, friendly, and helpful. Positively represents the face, the reputation, and the integrity of Touchstone. Demonstrates knowledge of customers (internal and external) and takes steps to understand and address current needs, and anticipate future needs. Is sensitive to the importance of customer satisfaction, and interactions result in positive outcomes. · Responsibility - Holds self-accountable for desired outcomes and for meeting expectations. Works diligently to achieve goals, minimize risk, and take responsibility and ownership of actions, work product, and services provided. Demonstrates this by completing assignments on time, working independently, and by being dependable. Gets the job done. · Respectfulness - Treats others fairly, consistently, and with dignity. Displays personal and professional boundaries. Uses positive and pro-social interactions. Resolves conflict constructively, directly, and professionally. Welcomes and accepts the differences in others and works well with others in a diverse environment. · Team Cooperation - Understands the role on the team and contributes toward its success. Places the team's interests ahead of your own. Works cooperatively with others and actively listens. Brings new ideas and energy to the group. Actively supports team decisions once they are made. · Communication - Readily shares information or knowledge needed by others. Routinely promotes open communication by seeking and providing feedback. Effectively and appropriately conveys thoughts both verbally and in writing so that others understand. Uses communication technology effectively, responsibly, and within policy. · Positive Initiative - Leads and influences others by example. Takes pride in own work, and demonstrates a "can do" attitude while completing assignments and / or when challenged with obstacles. Effectively manages unexpected events, and acts on opportunities to improve the services that we provide to our customers. · Professional Development: Ensures training compliance and enhancement of professional skills and career development. SUPERVISOR LEADERSHIP SKILLS: Leads Others Leads people toward meeting the organization's vision, mission, and goals. · Acts decisively: Exercises good judgment and makes effective, sound, timely and informed decisions. Seeks to identify, analyze and resolve problems effectively. · Leverages diversity and inclusiveness: Recruits, develops, and retains a diverse, high-quality workforce. Supports activities that ensure all staff has an equal opportunity to use and develop their skills and abilities and/or develop new skills. Demonstrates a strong commitment to diversity principles and fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the organization’s goals. · Demonstrates flexibility and resilience: Adapts and is flexible and resilient in response to constraints, failures, and adversity. Adjusts priorities to multiple demands and unanticipated events, and modifies decisions and actions in response to changing information and circumstances. · Fosters continuous improvement and innovation: Promotes efforts aimed at improving current business processes through a culture that fosters continuous improvement and innovation. Identifies and implements improvements and innovations that increase efficiency and enhance work quality. Promotes ongoing development of staff and takes initiative to assess and self-develop supervisory competencies. · Fosters integrity and honesty: Displays and fosters integrity and honesty through the promotion of mutual trust and respect, demonstrates and fosters high ethical standards, and treats others fairly and ethically. Manages Performance: Communicates performance standards and expectations and gives timely, constructive feedback on tasks and assignments · Supervises and manages performance: Builds and manages a multi-sector workforce based on organizational goals, budget considerations, and staffing needs. Ensures staff are recruited and selected using merit principles. Ensures tasks are appropriately delegated and completed by monitoring performance against predetermined standards and requirements and holding staff accountable for meeting expectations. Trains and develops staff, provides constructive performance feedback and appraisals, and takes appropriate corrective action to address performance and conduct issues. · Thinks systematically and inspires change: Understands the "big picture" and the interrelationships of major agency programs, systems and activities, establishing and/or implementing a strategic vision and direction for the organization or group. Fosters knowledge of the Library and its major initiatives. Takes a long-term view and acts as a catalyst for organizational change by developing and implementing an organizational vision that integrates key agency goals, priorities, and values. · Provides and fosters excellent customer service: Delivers high-quality products and servicers. Anticipates and meets the needs of both internal and external customers. Demonstrates commitment to ongoing service improvement. · Manages projects and functions: Manages projects and leads initiatives in the workplace. Organizes resources, people, and activities; and ensures collaboration and the achievement of project and function goals and targets. Ensures effectiveness and efficiency in the delivery of services, products and/or programs. Communicates: Strategically uses two-way communication to generate enthusiasm and foster an atmosphere receptive to open exchange. · Communicates effectively: Uses appropriate modes and media, targeting the amount, level of detail, and content of the information to the needs of the audience. Prepares clear, concise, and well-organized written documents and oral presentations. Conveys information clearly, confidently, and with the proper tone. Facilitates open communication. Uses discretion and demonstrates sensitivity to confidentiality concerns. Listens effectively and provides appropriate feedback. · Manages conflict and crisis: Proactively anticipates, manages and constructively resolves conflicts and disagreements; identifies ways conflict can lead to positive change; and takes appropriate action to address conflicts following Library policies and using Library resources. · Builds and maintains relationships: Builds and maintains effective relationships to share information, establish partnerships, and leverage expertise to accomplish the organization’s goals. Company Description Touchstone has been an integral part of the community since its creation in 1968, serving families across Maricopa and Pima Counties with over 15 programs encompassing a variety of behavioral/therapeutic practices. As a Joint Commission Accredited organization, Touchstone provides quality care and support services to our service members. Our Behavior Analytic Division houses our Autism Center of Excellence, Complex Behavior Program, & Language and Learning Center. Our Behavior Analytic Division continues to expand in order to meet the growing needs of our families. Touchstone’s Autism Center of Excellence connects families with experts, research, education, and resources for individuals at risk or diagnosed with ASD. We utilize an integrated approach to address physical and behavioral healthcare needs with the use of evidence-based treatments. Through collaboration with the community, the Autism Center of Excellence works to achieve improved quality of life and independence for our service members and their families throughout the lifespan.
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