Hiring Essential Workers Community Supported Living Agent

Eau Claire, Wisconsin, United States

Company: LSS

Category: Community and Social Service Occupations

Published on 2021-10-21 19:13:04

Job Details


Do you want to make a positive change in your community. The Community Supported Living Agents provide support to individuals with disabilities, who are aging or have mental illness as they strive for independence. The Community Supported Living Agent provides individualized support, problem solving, companionship, and guidance to individuals in their homes. This is a part time position up to 30 hours a week. There is also a $500 sign-on bonus. Working weekends and evenings your pay increases by $1.  

The Community Supported Living Agent provides individualized support, problem solving, companionship, and guidance to individuals in their homes. Promotes an individual’s independence, in a home of their choice, with supports of their choice, and a lifestyle of their choice. Performs other duties as required.

At Lutheran Social Services of WI and Upper MI, the health and safety of our colleagues and clients is our top priority! LSS is regularly reviewing OSHA and CDC recommendations and guidelines to stay abreast of the ever changing Covid-19 pandemic. LSS employees are currently required to mask regardless of vaccination status when indoors and in the presence of clients or colleagues. Employees are expected to adhere to agency protocols. 

Examples of services Expected may include (These are examples, not all inclusive, and all services may not be provided by an individual employee.):

Independent Living Skills (e.g. daily living skills – cleaning, hygiene, community engagement) Medication Monitoring – Non-Prescriber (e.g. delivery medications to improve compliance, review and teach clients about the medications/potential side effects)

AGENCY REQUIREMENTS (Required of all employees):

Must comply with applicable service regulations as well as agency and departmental policies and procedures. Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity. Must support the Mission, Vision and Values of the Agency. Represent LSS internally and externally as a servant leader in thought, words and actions.

DIRECT SERVICE REQUIREMENTS (Required of all employees providing direct services):

Promote client independence and growth, consistent with the service plan. Provide services using a trauma-informed and person and/or family-centered model. Provide services utilizing agency approved and supported evidence-based practices that have been indicated by the funder and/or agency. Accurately complete time reporting.

Essential Duties And Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Encourage and support personal life experience as determined by the individual. Work with and support the individual to explore opportunities to develop meaningful participation and relationships in their community. Support the individual to develop their circle of support and to host meetings with their circle of support. Actively participate as a member of the individual’s circle of support. Promote and educate the individual on how to utilize community resources. Promote an independent lifestyle through continued skill development. Foster best possible health through teaching and supporting personal hygiene and other health needs. Recognize and work with the individual to problem solve safety concerns. Recognize and resolve safety issues related to the person receiving services and take appropriate action. Complete documentation and reporting for client, funder and/or LSS in a timely manner. Participate in LSS meetings as necessary. Participate in training as assigned and identify additional pertinent training. Expect, support, promote and manage change. Commit to support the individual to control her/his own life. Initiate cooperative problem solving with the individual. Assist people to make informed choices. Manage crisis situations effectively using internal and external resources. Mediate disputes. Ability to accept/follow through with direction, and recognize boundaries. Expected to understand productivity expectations and meet those standards that have been established for the role and the program.  Perform other duties and special projects as required.


Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Employee Assistance Program Service Awards and Recognition


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Graduation from high school or GED equivalency is preferred. 


The incumbent of this position must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. First Aid training, and CPR Certificate (when required) preferred but may be required to obtain after hire.


Ability to read, write, analyze and interpret to complete required documentation by established timeframes. Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided. Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support.


Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. Ability to utilize efficiently an electronic health record(s) for documentation of direct services. Must be able to work on computer and utilize computer applications and programs to effectively complete the job. Ability to work within a variety of ever-changing software packages and computer systems. Knowledge and/or ability to develop competencies involving use of supportive technology and adaptive equipment to support individuals.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (See specific physical job requirements per service site.)

The job allows the employee to vary physical position or activity for comfort. The employee may be required to stand and /or walk for 8 hours or longer. While performing the duties of this job, the employee is frequently (i.e. 34% to 66% of the time) required to bend/stoop, kneel, crouch, twist, reach above and below shoulder height, grasp/handle objects, use fine manipulation/fingering. In addition the worker is occasionally (1% to 33% of the time) required to sit, climb, push or pull up to 50 lbs, and operate foot controls. The employee may be required to lift up to 50 lbs rarely, and up to 35 lbs frequently.

The position will require the ability to access a variety of locations in the community. May be required to assist with transferring individuals who have physical limitations.

The employee must react appropriately in times of crisis that may include verbal and physical aggression from the individuals supported. Employee must also recognize and take appropriate action if signs of abuse or neglect are present. Understands and is able to evaluate the potential for medical or behavioral emergency. 

The employee of this position works in individuals’ homes and may be exposed to common household allergens such as dust, mildew, smoke and pets. The employee will also be exposed to outdoor weather conditions when traveling on company business.

The noise level in the work environment is usually moderate. 

TRAVEL: Daily travel may be required. 

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.









High School/GED Pref or better in Other.


Licenses & Certifications


Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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