Human Services Professional

Wausau, Wisconsin, United States

Company: LSS

Category: Community and Social Service Occupations

Published on 2021-10-21 19:13:04

Job Details


Lutheran Social Services of WI and Upper MI wants you to join our growing In-Home Recovery team as a Human Service Professional working with Family Preservation and children in the CCS program with significant mental health concerns in the Wausau community. Clients are involved with North Central Health Care's CCS and CSP programming. This position is full time and benefit eligible. 

Services provided include daily visits to clients to assist with medication administration and management. Staff will also be involved with crisis management, case management, and other tasks related to helping clients gain independence while remaining in their homes. The position requires attention to detail, ability to multi-task, and good problem solving skills.

Medication delivery is between the hours of 7 AM - 10 PM daily. Schedules will rotate for holidays.

Under direction, perform work involving the delivery of professional human services to individuals, families, and/or groups. This work may be completed in a variety of settings (e.g. home, school, office, community) utilizing various forms of service delivery (e.g. in-person, audio, visual) per the service plan. Performs other duties as required.

Examples of services Expected may include (These are examples, not all inclusive, and all services may not be provided by an individual employee.):

Individual Skill Development and Enhancement (e.g. daily living skills – cleaning, hygiene, mentoring of youth, teaching of parenting skills, community engagement) Individual and/or Family Psychoeducation (e.g. mental health, substance use, parenting)  Medication Monitoring – Non-Prescriber (e.g. delivery medications to improve compliance, review and teach clients about the medications/potential side effects) Employment Related Skill Training - address the person’s illness or symptom-related problems in finding, securing, and keeping a job. Services may include but are not limited to: employment and education assessments; assistance in accessing or participating in educational and employment- related services; education about appropriate job-related behaviors; assistance with job preparation activities such as personal hygiene, clothing, and transportation; on-site employment evaluation and feedback sessions to identify and manage work related symptoms; assistance with work-related crises; and individual therapeutic support.   Participation on recovery teams. (provide feedback around service delivery and progress) Crisis assessment and stabilization services - Skill development to reduce or eliminate an individual’s symptoms of mental illness so that the person does not need hospitalization. Assist in the transition to a less restrictive placement or living arrangement when the crisis has passed.

AGENCY REQUIREMENTS (Required of all employees):

Must comply with applicable service regulations as well as agency and departmental policies and procedures. Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity. Must support the Mission, Vision and Values of the Agency. Represent LSS internally and externally as a servant leader in thought, words and actions.

DIRECT SERVICE REQUIREMENTS (Required of all employees providing direct services):

Promote client independence and growth, consistent with the service plan. Provide services using a trauma-informed and person and/or family-centered model. Provide services utilizing agency approved and supported evidence-based practices that have been indicated by the funder and/or agency. Accurately complete time reporting.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Provide services to assigned clients in alignment with the service plan. Organize and plan work effectively. Apply knowledge of community resources. Apply knowledge of counseling and casework principles and methods. Apply working knowledge of human behavior, dynamics of groups, interpersonal relations, and social interactions. Apply working knowledge of social problems and their effects on individuals. Work collaboratively with clients, service teams, and clinical supervisor to determine interventions. Coordinate services per the service plan. Establish and maintain effective and collaborative working relationships. Complete documentation within required timelines and expectations per LSS, regulation, funders, and practice standards. Maintain client records. Make recommendations within the client team and scope of practice. Testify at legal proceedings as required by law and/or role. Attend client/recovery team meetings. When supervision is a program requirement, actively engage in the clinical supervision process. Attend and participate in staff development programs, including in-service training, staff meetings, and professional seminars. Within your scope of practice, provide consultation to peers. Work a flexible weekly schedule that includes some evening and/or weekend hours for client appointments. Work directly with Program Supervisor or Manager to set expectations for scheduling clients. Schedule is based on client need. Understand productivity expectations. Meet or exceed the standards that have been established for the role and the program. Perform other duties and special projects as required.


Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B Employee Assistance Program Service Awards and Recognition


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements .  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The specific education and/or experience is determined by the service delivered and the funding stream requirements (noted below).

General Requirements:

Bachelor’s degree in relevant area of human services.

Comprehensive Community Services (CCS) Requirements:

Bachelor’s degree in relevant area of human services.

Community Support Program (CSP) Requirements:

Bachelor's degree in a behavioral science or a related field with 1,000 hours of supervised post-degree clinical experience with chronically mentally ill persons, or a bachelor's degree in a field other than behavioral sciences with 2,000 hours of supervised post-degree clinical experience with persons with chronic mental illness.

Emergency Mental Health Services (Crisis) Requirements:

Bachelor's degree in a relevant area of education or human services and a minimum of one year of combined experience providing mental health services.

LSS approved examples of human service degrees include, but are not limited to the following:

Child Development/Family Relations Community Mental Health Substance Use Counseling/Guidance Criminal Justice Marriage and Family Occupational Therapy Psychology Recreational Therapy Rehabilitation Counseling Social Worker Sociology Special Education Vocational Counseling

If not listed above, a transcript review as well as payer review may be requested of the applicant/potential employee.


The incumbent of this position must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.


Ability to read, write, analyze and interpret to complete required documentation by established timeframes.  Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided. Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support.


Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. Ability to utilize efficiently an electronic health record(s) for documentation of direct services. Must be able to work on computer and utilize computer applications and programs to effectively complete the job. Ability to work within a variety of ever-changing software packages and computer systems.


The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to frequently bend/stoop, crouch, climb stairs and kneel. This position will require the ability to access a variety of locations in the community. 

The employee must react appropriately in times of crisis that may include verbal aggression.

The incumbent of this position works in a community environment (home, office, community, etc.). The incumbent will also be exposed to outdoor conditions when traveling on company business.

The noise level in the work environment is usually moderate. 

TRAVEL: Daily travel may be required. Some overnight travel may be required.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.









Bachelor Degree or better in Hum. Serv. or Related Field.


Licenses & Certifications


Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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