Program Supervisor

Fond du Lac, Wisconsin, United States

Company: LSS

Category: Arts, Design, Entertainment, Sports, and Media Occupations

Published on 2021-10-21 19:13:11

Job Details


Lutheran Social Services of WI and Upper MI is currently seeking a working Program Supervisor serving Brown County In Home Recovery Services Program and Family Preservation Services Program in Fond du Lac. These programs serve children, youth, adults and families experiencing mental health issues and co-occurring disorders. The role will serve approximately half time in a skill development and medication management role providing direct service to clients which could include some evening and weekend hours and half time in a supervisory capacity.

At Lutheran Social Services of WI and Upper MI, the health and safety of our colleagues and clients is our top priority! LSS is regularly reviewing OSHA and CDC recommendations and guidelines to stay abreast of the ever changing Covid-19 pandemic. LSS employees are currently required to mask regardless of vaccination status when indoors and in the presence of clients or colleagues. Employees are expected to adhere to agency protocols.

AGENCY REQUIREMENTS (Required of all employees):

Must comply with applicable service regulations as well as agency and departmental policies and procedures.

Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.

Must support the Mission, Vision and Values of the Agency.

Represent LSS internally and externally as a servant leader in thought, words and actions.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.

Direct Service Responsibilities Include:

Provides assigned services to clients in alignment with the service plan.

Provides individual, couples, family, and/or group psychotherapy services to adult and/or child/minor clients in a school, office, out-of-home care setting and/or home setting.

Conducts assessments of client needs using clinical interview, objective diagnostic tools, and collateral contacts.

Develops treatment plans collaboratively with clients and other providers.

Provide agreed upon and necessary therapeutic services in keeping with strength-based, evidence-based best practice standards.

Complete required documentation within required timelines and expectations per LSS, regulation, payers, and practice standards.

Maintains client records.

Makes recommendations within the client team and scope of practice.

Testify at legal proceedings as required by law and/or role.

Attend client/recovery team meetings.

Attends and participates in staff development programs, including in-service training, staff meetings, and professional seminars.

Within your scope of practice, provide consultation to peers.

Actively participate in clinical supervision meetings as required to meet best practice and licensure standards.

Work a flexible weekly schedule that includes some evening and/or weekend hours for client appointments. Work directly with Program Supervisor or Manager to set expectations for scheduling clients. Schedule is based on client need.

Expected to understand productivity expectations and meet those standards that have been established for the role and the program.

Supervisory Responsibilities Include:

Ensure quality service delivery by application of, tracking of, and compliance with practice standards, policies and procedures, identified outcomes, and contract/licensing requirements

 Analyze, plan, implement, and monitor compliance requirements for multiple funders’ program guidelines. Ensure that updates are incorporated in a timely manner for compliance.

Assure that employees meet the requirements of the applicable services and contracts.

Ensure proper staff training and identify staff training needs to meet practice standards and licensing/contract requirements

Provide coverage for direct service as needed. 

Address client concerns/issues related to LSS direct service employees.

Conduct case record reviews and case consultation as necessary.

Assist with the identification of program outcomes.

Assure the tracking of required outcomes.

Problem solve day to day challenges and provide feedback to direct reports as well as other leadership. 

Develop services and programming that aligns with requirements and incorporates up-to-date and relevant approaches to service delivery. 

As required by service, develop and implement employee schedules.

Work collaboratively with human capital on the recruitment and interviewing of direct service employees.

Establish priorities and directs the work of program staff to include delegating and overseeing work assignments. 

Conduct performance evaluations and review/support goals of staff.

Select, train/teach, assign, coach and evaluate assigned LSS employees.

Build trusting and open relationships with staff through open dialogue as well as intentional and ongoing employee conversations.

Hold direct reports accountable for the responsibilities associated with their role.

Support day-to-day functioning of assigned employees in support of the agency goals and strategies.

Ensure communication and implementation of agency-wide policies and procedures to program staff.

Schedule and facilitate staff meetings on an ongoing basis

Work collaboratively with employees and other leaders to problem solve and provide solutions to issues encountered by direct service employees.

Provide ongoing support and guidance to employee which promotes autonomy and critical thinking.

Partner with program manager and/or director to respectfully address and resolve human capital issues including accountability, promotion, coaching and other performance matters.

Serve as a role model for employees.

Recognize the need for consistent change.

Work collaboratively with the team to provide feedback on change initiatives and implement changes. 

Ensure that team members complete required documentation to support the billing, cost reporting, and invoicing process.

Work collaboratively with business services to trouble shoot billing issues.

Review necessary reports to assure that serviced rendered are billed.

Participate in the development of the program/service budget and rates.

Oversee revenue and expenditures. Make necessary adjustments to meet the financial goals of the program.

Conduct financial reviews with the Manager/Director.

Expected to understand productivity expectations, communicate, and uphold the standards that have been established for the employees and the programs supervised.

Establish and foster healthy and positive relationships with community stakeholders, funders, and donors.

Participate actively and represent LSS with marketing and communications to establish and reinforce a positive image of LSS in the community.

Educate the community (market the program) about the services provided at LSS.

With a focus on program expansion, communicate any need for additional services to leadership.

Demonstrate community commitment with follow through and engagement in the community.

Receive, track, and coordinate referrals effectively and efficiently for your service area.

Work as a collaborative team member with other leaders to support One LSS.

Hold self and team accountable to promote and create a safe environment for employees, clients and stakeholders by identifying and resolving risks as appropriate, and following applicable safety procedures.

Provide regular and intentional updates and seek ideas for improvements through employee meetings with assigned employees.

Performs other duties as required.


Public Service Loan Forgiveness (PSLF)

By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.

Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.

LSS Clinical Managers () and Human Capital employees can assist you in applying for this benefit.

Licensure and Exam Fees

If the employee has been with LSS for 1 year prior, they will receive full reimbursement for licensure and/or exam costs for your first attempt. LSS also pays for bi-annual renewals.

If the employee is considered part-time, LSS will pay for half of the associated licensure and exam costs for your first attempt. LSS also pays for bi-annual renewals.

We offer a free, robust clinical supervision experience for any type of licensure that focuses not only on client needs, but employee development.

LSS is focused on the continued growth of our employees and ensuring we provide high quality services.

LSS employees are eligible for receiving internal as well as financial support for external trainings to support your growth and required Continuing Education (CEU) credits.

LSS is a family/employee-focused agency which values work-life balance.

Employees can adjust their schedules to accommodate personal commitments by flexing their schedule or utilizing time off.

Some programs have the option of working remotely.


LSS is focused on the continued growth of our employees and ensuring we provide high quality services.

LSS employees are eligible for receiving internal as well as financial support for external trainings to support your growth and required Continuing Education (CEU) credits.


LSS is a family/employee-focused agency which values work-life balance.

Employees can adjust their schedules to accommodate personal commitments by flexing their schedule or utilizing time off.

Some programs have the option of working remotely.

Benefits Package

Sick & Vacation Time

Retirement – 403b Match

LSS makes annual raises and additional bonuses a priority for employee


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree in Human Services or a related field

Supervisory experience is preferred. 

Direct service experience should include two years working with children, adults, families experiencing mental health issues and/or co-occurring disorders. 


The incumbent of this position must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.


Ability to read, write, analyze and interpret to complete required documentation by established timeframes.   Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided. Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support.


Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.  Ability to utilize efficiently an electronic health record(s) for documentation of direct services. Must be able to work on computer and utilize computer applications and programs to effectively complete the job. Ability to work within a variety of ever-changing software packages and computer systems.


The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job allows the employee to vary physical position or activity for comfort. The employee may be required to stand and /or walk for 8 hours or longer. While performing the duties of this job, the employee is frequently (34% to 66% of the time) required to stand, sit, talk, hear, twist, use fine manipulation/fingering. In addition the employee is occasionally (1% to 33% of the time) required to bend, stoop, kneel, crouch, reach above and below shoulder height, grasp and handle objects. The worker is rarely (less than 1% of the time) required to pull /push up to 50 lbs, operate foot controls. The employee may be required to lift up to 50 lbs rarely, and up to 25 lbs occasionally.

While performing the duties of this job, the worker is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Keyboarding is required for this position. 

The incumbent of this position may work in both an office environment and the program(s) it oversees. Must be willing to work from multiple locations. The incumbent will also be exposed to outdoor weather conditions when traveling on company business.

May occasionally be exposed to chemical fumes such as paint and carpet cleaning. May enter client’s dwellings or programs and be exposed to smoke and common household allergens such as dust, mildew and pets.

The noise level in the work environment is usually moderate. 

TRAVEL: Position may travel daily between programs. May travel over the two state area on occasion for training and meetings and may include some overnights.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.

Travel Required

Yes. Daily travel in counties served; may require overnight travel for training.









Master Degree or better.


Licenses & Certifications


Lic. Prof Counselor IT

Lic. Mar. & Fam Ther IT

Advanced Pract Soc Worker

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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