Apply for the job

Chargeback Analyst I

Co Op Financial Services

Co Op Financial Services

Clive, Iowa, US.

INTERN

Category

Business and Financial Operations Occupations

Published on 2022-02-28 19:55

THE PERKS

  • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.

  • Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 12 Paid Holidays.

  • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.

  • 401K with generous company match.

  • Tuition reimbursement.

  • Engagement Resource Groups - Women in Tech, Pride Alliance, Black Financial Technology Professionals, Veterans, and more to come.

THE OPPORTUNITY:

  • We are seeking a talented Chargeback Team representative who assumes responsibility for all incoming credit and debit card dispute or fraud-related activity to ensure the highest level of customer satisfaction.

WHAT YOU CAN LOOK FORWARD TO:

  • Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.
  • Obtains knowledge of both credit and debit card fraud and dispute processing.
  • Keeps informed on product enhancements, system changes, and compliance issues.
  • Proactively pursues career path education and shows expected progress on learning plan.
  • Supports the strategic future, culture, and leadership practices of Co-op Solutions. 
  • Consistently demonstrates teamwork with internal and external clients.

WHAT YOU’LL NEED TO SUCCEED:

  • Credit and Debit Card knowledge and experience.
  • Credit Union operations.
  • Customer service experience.
  • Have a comprehensive understanding of the chargeback process.
  • Career Path Learning Plan Analyst I, II, III, Chargeback Team Lead, Supervisor.
  • Decision making/problem solving skills.
  • Interpersonal communication skills.
  • Telephone skills. 
  • The Chargeback Analyst can be assigned one of two ways: primarily assigned to taking customer phone calls and providing accurate and satisfactory answers to inquiries while secondarily processing cases or; primarily assigned to processing cases while secondarily answering phone calls and providing accurate and satisfactory answers to inquiries.
  • P.C. skills.
  • Teamwork with internal and external clients Maintain a professional demeanor at all times by handling all interactions in a courteous, calm, and composed manner.

#NOWHIRING

REQUIRED EDUCATION and EXPERIENCE:

  • High School Diploma or equivalent.
© 2022 BSU-EDU.org - USA jobs!