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Client Support Specialist | Work from home - $18.00/hour - Remote For Arizona residents

CornerStone Staffing

CornerStone Staffing

Mesa, Arizona, US.

REMOTE INTERN

Category

Office and Administrative Support Occupations

Published on 2022-03-17 20:49

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Job Title: Client Support Specialist

Location: AZ/TX/NC Residents ONLY | WFH/Remote

Pay: $18/hourly

Schedule: Monday - Friday 6:00am - 6:00pm *PACIFIC TIME ZONE*

Job Details:

Handles client service concerns by maintaining and servicing inbound call activity and emails. Improve persistence and overall client satisfaction.

Essential Duties and Responsibilities:

Answer inbound ACD calls, manage email correspondence and perform outbound follow-ups

Execute effective resolutions on service needs, including claims, billing, eligibility, licensing, commissions, web access, retention and other customer service needs that arise

Provide a highly personalized member experience dedicated to educating Employers, Brokers and members on coverage and the tools and resources available to them

Foster a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations

Perform root cause analysis and determine proper course of action

Explain insurance concepts in an easy to understand format

Demonstrate strong understanding of all workflows and business processes to execute overall service strategy

Identify areas of process improvement and works with manager and internal organization to improve processes

Meet and exceed individual and team performance goals related to specific quality goals

Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

Desired Skills:

Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience

Previous industry experience

Understanding of concepts related to health insurance policy administration, including claims, benefits, premiums, eligibility, etc.

Advanced customer service skills-ability to handle a wide variety of callers in a professional manner and strong interpersonal skills

Ability to process complex time sensitive information from multiple sources, make decisions based on data and to effectively communicate the related required actions to a broad audience

High degree of initiative, mature judgment, and self-motivation

Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

Team oriented ability to provide guidance on process, procedures, and product

Comfortable with delivering and receiving feedback

Once hired on permanently benefits include ( after 90days with proven productivity and attendance ) :

  • Medical, Dental, Vision benefits

  • Wellness Programs

  • Life and Short/Long Term Disability Insurance

  • 401k w/ Company Match

  • Company Paid Holidays & Generous Time-off policy

  • Employee Discount Program

  • Career Advancement and Development Opportunities

Requirements :

  • Dedicated, quiet workspace

  • High Speed Internet - ability to directly connect to modem/router

  • Willingness to be on laptop camera during work hours for trainings/meetings/work

  • High School Diploma or equivalent (GED)

  • Criminal Background & Drug Screening

  • 2 verifiable employment references

Please read requirements carefully as we are prioritizing those that meet the requirements.

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