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Remote For Texas residents Customer Service Rep - MID Shift

CornerStone Staffing

CornerStone Staffing

Arlington, Texas, US.

REMOTE INTERN

Category

Office and Administrative Support Occupations

Published on 2022-03-15 11:44

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Do you have High Volume Call Center experience? Are you goal oriented? Do you have excellent job stability?

CornerStone Staffing is staffing for REMOTE Customer Service Reps located in Arlington working with a Mail Order Pharmacy client.

Equipment will be provided for pick up and you MUST have high speed internet with a noise free work space!

MUST reside in the Dallas/FW, TX area.

Job Title: MID Shift Customer Service Representative - REMOTE

Location: Arlington, TX

Pay: $16/hr

**Shift differential of $1/hr on Sat/Sun

Schedule: MID Shift

**REMOTE - Training is virtual, Training schedule is Monday - Friday, 9am - 5pm for 2-3 weeks and then will move to MID shift. Flexible for OT if needed.

OFF Thursday & Friday, Sunday: 12pm-8:30pm and Monday - Saturday: 10am - 6:30pm

OFF Sunday & Monday, Tuesday - Saturday: 10:30am - 7pm

Job Description:

  • Receives in-bound communications from customers and/or facility personnel.

  • Documenting real-time call in CRM, following specific lines of questioning to gather pertinent facts, recording situation electronically, and forwarding concerns to appropriate functional area for resolution.

  • Associate will follow-up on all issues and serve as key point of contact between client and our company to ensure customer satisfaction and positive customer outcome.

  • Determines type of inquiry, documenting issue into CRM database, assigning each issue by functional area (Ops, Clinical, and CSR) for investigation, resolution, and follow-up.

  • Works with other functional areas to resolve customer issues, documents case in the system database, and notifies appropriate parties of what course of action needs to be taken for resolution.

  • Works with Pharmacy General Managers and RBO s to resolve customer concerns and issues.

  • Works with associates in other functional areas, regional account management representatives and regional operations to resolve customer service problems.

  • Works with patients, collecting customer satisfaction information to satisfy carrier requirements based on quality of service.

Work Experience

  • REQUIRED: 2+ years of high volume Call Center/Customer Service experience

  • Preferred Healthcare experience

  • REQUIRED: Excellent Job Stability - No more than 2 jobs in the last 5 years

  • High School Diploma or GED

Application Process Includes:

  • Drug testing

  • Background check

  • Resume / Interview

Candidates can apply via this posting and add yourself to web posting 130177 on our website.

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