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Service Representative - Remote For Texas residents - $27.68/hour

CornerStone Staffing

CornerStone Staffing

Irving, Texas, US.

REMOTE FULL TIME

Category

Office and Administrative Support Occupations

Published on 2022-03-09 14:30

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Imagine yourself working remotely for a major biotechnology company deeply routed in science and innovation to transform new ideas and discoveries into medicines for patients with serious illness. Come make a difference and join our growing team!

Job Title: Service Representative

TEMP TO HIRE

Location: Remote | Must reside 2 hours from DFW

Pay: 27.68/hr.

Covid Previsions: Client policy requires all employees to be vaccinated with Covid-19 vaccines.

Schedule: Hours: 8:30am to 5pm or 10:30am to 7pm CST

Job Description: You will serve as an advocate for patients and HCP office personnel. This position will help remove barriers so patients can begin their therapy. Daily interactions involve omni channel contacts with patients, caregivers, medical staff and vendors.

Duties and Responsibilities

Field inbound omni channel requests and questions from patients, caregivers and healthcare professionals while providing an outstanding customer experience

Research complicated Issues and follow up with customers

Anticipate any unasked questions or potential issues to alleviate future call backs

Work cross functionally with leadership, benefits verification specialists, training and knowledge management to communicate gaps in the process and assist in closing them

Assist patients and caregivers with questions regarding benefits, plan design and financial assistance

Handle customer critical issues in a timely and efficient manner

The ideal candidate will have the following profile:

Demonstrated ability working with patients, caregivers and HCP offices in a contact center environment

Strong communication skills and a collaborative spirit to build relationships

Possess a strong can do attitude and demonstrated follow through and problem-solving skills

Attention to detail and ability to prioritize work

Outstanding time management skills

Solid understanding of plan designs and programs to support them

Proven experience with MS Office products

Ability to identify trends or gaps with people, processes and/or systems

Bachelor s Degree required

Application Process includes:

Phone & Zoom Interview | Client Interview | Background Check with Employment Verification | Proof of Vaccination required

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